814 N Robison Rd, Texarkana, Texas
Dot's Event Rentals
Planning an event comes with plenty of details. We've gathered answers to some of our most common rental questions to make the process a little easier.
Before Your Event
From reserving your rentals to delivery, pickup, cleaning, payments, and changes, you'll find the essentials below. Still have a question? Our Event Sales team is always happy to help.
No appointment is needed! Our showroom is open Monday through Friday from 9:00 AM to 5:00 PM.
While there's no strict timeline, we recommend contacting us as soon as you have your event date and know your rental needs. This gives us the best opportunity to reserve your preferred items and secure availability with your deposit.
Our standard rentals cover a 24-hour period. For weekend rentals, you can pick up on Friday and return your rentals by Monday at noon.
Our team will reach out approximately one week before your event to confirm your delivery details.
Yes. Will-call pickup is available Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 7:00 AM to 12:00 PM.
Yes. Delivery and pickup can be quoted when your order is created and are available on a first-come, first-served basis. Standard delivery includes drop-off and pickup at your location. Additional setup, such as arranging tables and chairs, is available for an additional fee.
After-hours pickup may be available but must be scheduled at least two weeks in advance. Additional charges apply beyond standard delivery and pickup fees.
No laundering is required. Please return linens dry, free of food, and placed in the provided bags. Charges may apply for missing containers or items requiring additional cleaning.
All flatware, glassware, and dinnerware must be free of food particles and residue before being returned. A complete cleaning is not required; however, items returned with excessive food buildup may incur a cleaning fee.
If you notice anything missing or damaged in your order, please let our team know as soon as possible so we can assist.
Please contact us immediately if you experience an issue with a rental item, and our team will assist in resolving the problem as quickly as possible.
We accept Mastercard, Discover, Visa, American Express, check, and cash. A credit card is required for the initial deposit.
Yes. A 30% non-refundable deposit is required and applied toward your final balance. Your deposit secures your reservation.
For customer pickup orders, the remaining balance is due at the time of pickup. For delivery orders, full payment must be received at least 24 hours before the scheduled delivery.
If you cancel your reservation, the 30% deposit is non-refundable. Any payments made beyond the deposit will be refunded.
Yes. Adjustments can be made up to one week before your event.
A Little Planning Goes a Long Way
Rental inventory is reserved on a first-come, first-served basis. If you've found pieces you love, we recommend reserving them as soon as your event date and rental needs are confirmed.
Still Have a Question?
Every event is a little different. If you don't see the answer you're looking for, reach out to CeeJay and our Event Sales team will be happy to help.
Contact Event Sales